The Scottish LEZ Blue Badge Exemption System Video Guide


Before you Register check you have the following:

Images of the Front and Back of your Blue Badge

1. Registering Your Scottish LEZ Blue Badge Exemption System Account

1.1 Accessing the Scottish LEZ Blue Badge Exemption System

1.2 Creating a new account

  • Click “Create a new account” at the bottom of the page
  • Ensure you have read and understand our Privacy Policy before submitting your information
  • When entering your email address, please ensure this is correct in order to receive your activation email
  • Choose and confirm your Password (at least 8 characters long including one lower case, one upper case and one numeric character)
  • Click “Next

1.3 Adding your details

  • Enter all your (the Blue Badge holder’s) details as they appear on the Blue Badge
  • Initials are not required
  • The Blue Badge Number should be 16 characters long and NOT include spaces
  • Dates can be selected using the calendar or by typing in DD/MM/YYYY format
  • Enter the postcode the Blue Badge is registered to and click “Find
  • Select the correct address from the drop down menu
  • Click “Finish

1.4 Activating your account

  • After registering, check your emails to activate your account
  • You may need to change your email account's spam settings to allow emails from donotreply-transportscotland@paysmarti.co.uk
  • Once activated using the link in the email, login using your registered details

2. Applying for Your Long Term Exemption

2.1 Adding Exemption details

  • From the ‘My account’ screen, click “Application
  • Under ‘Type’ select “Long Term Exemption” from the drop down menu
  • Under ‘Applicant details’ select your current Blue Badge from the drop down menu
  • Under ‘Vehicle details’ enter the registration plate of the vehicle you want to apply the exemption to
  • Under ‘Declarations’ confirm if you are the Blue Badge holder or applying on their behalf. If applying on their behalf, please complete the questions which appear after selecting this option
  • Click “Next
  • Ensure the details are correct then click “Proceed

2.2 Uploading Supporting Documents (Blue Badge Images)

  • Click “Upload supporting documents
  • Click “Add document”
  • From the pop-up, select “Blue Badge (Front)” then “Browse…
  • Find, select, and open the Blue Badge Image from you devices files then click “Add
  • Repeat these steps for “Blue Badge (Rear)” then click “Upload documents
  • Once the ‘Application confirmation’ page shows again your Exemption will be active. Click “Finish” to return to the ‘My account’ page

3. Uploading Evidence

3.1 Opening your saved application

  • From the ‘My account’ screen, click “My Applications
  • Find the application you wish to complete and click the 3 dots () next to it
  • Click “Upload supporting documents”

3.2 Uploading Supporting Documents (Blue Badge Images)

  • Click “Add document”
  • From the pop-up, select “Blue Badge (Front)” then “Browse…
  • Find, select, and open the Blue Badge Image from you devices files then click “Add
  • Repeat these steps for “Blue Badge (Rear)” then click “Upload documents
  • Once the ‘Application confirmation’ page shows again your Exemption will be active. Click “Finish” to return to the ‘My account’ page

4. Changing Your Exempt Vehicle

  • From the ‘My account’ screen, click “My exemptions
  • Find the Exemption you wish to change and click the “Vehicle” (green car) button next to it
  • Click the “Amend” (pencil) button next to the vehicle registration
  • In the pop-up, change the vehicle registration to your new vehicle
  • Click “Save” and the exempt vehicle will be changed

5. Changing Your Account Details

5.1 Account details

  • From the ‘My account’ screen, click “My details
  • Find the details you wish to change and click the “Change…” button below them

5.2 Blue Badge details

When changing Blue Badge details, you must first add your new details

  • Click “+Add
  • Enter your new Blue Badge number and expiry date
  • The Blue Badge Number should be 16 characters long and NOT include spaces
  • Dates can be selected using the calendar or by typing in DD/MM/YYYY format
  • Click “Save

There is no need to delete your old Blue Badge details as your new Blue Badge details will simply supersede these.